Last updated 4 October 2026
You have 3 days from delivery to ask for a return or replacement.
We pay the return shipping. You do not have to arrange a courier or pay to send anything back.
Refunds are issued within 5–7 working days of the item reaching us.
Go to My Account → Orders, open the order and raise a return request within 3 days of delivery. Tell us what is wrong and add a photograph if the item arrived damaged — it helps us sort it out faster.
We will arrange a pickup from the address the order was delivered to, at our cost.
So that we can resell or exchange the item, it needs to come back to us:
Jewellery is sensitive to perfume, moisture and cosmetics. Please check the piece before wearing it.
Once your return reaches us we check it and issue the refund within 5–7 working days.
The shipping charge you paid on the original order is not refunded. The price of the item itself is refunded in full.
If an item arrived damaged, faulty or was not what you ordered, we refund everything, including what you paid for shipping.
If you would rather have a replacement than a refund, say so when you raise the request. We will send the replacement once the original reaches us, subject to stock. If the item is out of stock, we refund instead.
You can cancel from My Account → Orders at any point before the order is dispatched, and we refund in full.
Once it has been dispatched it cannot be cancelled — refuse the delivery or raise a return once it arrives, and the outcome is the same.
We may cancel an order ourselves if the item turns out to be out of stock, if we cannot deliver to your PIN code, or if we cannot verify the order. You are refunded in full when that happens.
Something not covered here? Ask us — we would rather sort it out than have you stuck with something you do not want.
Phone 9815724625 · Email support@graviteeemart.com
