Privacy Policy

Last updated 4 October 2026

Who we are

GraviteeeMart, Bathinda, Punjab. You can reach us at support@graviteeemart.com or 9815724625.

What we collect

• Your mobile number. This is how accounts work here — you sign in by verifying a one-time code, so the number is your identity on the site.
• Your name and delivery address, so the courier can find you.
• Your email address, only if you choose to add one.
• Your GSTIN, only if you add one at checkout, so it can be printed on your GST invoice.
• Your order history — what you bought, when, and what it cost.
• Basic technical information your browser sends on every website visit, such as your IP address and browser type.

What we never see

Card numbers, UPI PINs, CVVs and net-banking passwords are entered on Razorpay's own payment page. They never reach our servers and we cannot see them. We only ever learn whether a payment succeeded or failed.

Why we hold it

To take and deliver your order, to let you sign in, to answer you when you contact us, to handle returns and refunds, and to keep the records that tax law requires us to keep.

We do not send marketing messages unless you have asked for them.

Who else sees it

Only the companies that make an order possible, and only the part each one needs:

• Shiprocket and the courier it assigns — your name, address and phone number, so the parcel can be delivered.
• Razorpay — payment details, which you give to them directly.
• 2Factor — your mobile number, to send the sign-in code.
• Hostinger, where this website and its database are hosted.

We do not sell, rent or trade your information. We will only hand it to anyone else if the law requires it.

Cookies

The site uses cookies to keep you signed in and to remember what is in your basket.

It also uses Google Analytics, to count visits and see which pages are used, and the Meta (Facebook) Pixel, to measure how our Facebook and Instagram ads perform. Both set their own cookies and receive details such as the pages you view, your browser and an approximate location. We do not sell your information.

We also count visits ourselves. A cookie called gm_vid holds a random number that tells us when the same browser comes back; with it we record the pages viewed, how long each was on screen, the site that sent you, and whether you are on a phone or a computer. If you are signed in, those visits are linked to your account, so we can see how an order came about. We do not store your IP address, only a scrambled version that cannot be turned back into it. These records are deleted after 90 days.

How long we keep it

Order records are kept as long as tax and accounting law requires. Account details are kept until you ask us to delete them.

Your choices

Write to us at support@graviteeemart.com and you can ask us to:

• tell you what we hold about you,
• correct anything wrong,
• delete your account and personal details, or
• stop contacting you.

We will respond within 30 days. Records we are legally required to keep — completed orders and their invoices — cannot be deleted, and we will tell you if that applies.

Children

This is a trade site and is not intended for anyone under 18. We do not knowingly collect their details.

Changes

If this policy changes we will update the date at the top of this page.