Delivery Details

• Your order is likely to reach you within 7 days.
• Graviteeemart Return, Replacement, and Refund Policy
• Return Policy
• Notify us of returns within 3 days of delivery, and return items within 7-10 days.
• Items must be unused, in original condition, and in original packaging.
• Certain items (e.g., clearance, final sale, or perishable products) are non-returnable (noted on product pages).
• Parcel opening video is mandatory to process claims. Contact us via WhatsApp at 9815724625 with your order number.
• Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or incorrect.
• Replacement Policy
• If your product is damaged, defective, or incorrect, report it within 24 hours of delivery.
• Provide your order number, issue description, parcel opening video, and photos (if applicable) on WhatsApp at 9815724625.
• Once verified, we’ll replace the item at no extra cost.
• Refund Policy
• Refunds are processed after we receive and inspect returned items (following our return policy).
• Refunds are issued to the original payment method within 5-7 business days after processing.
• For damaged, defective, or incorrect items, you can request a full refund instead of a replacement.